Contact Us

Got a question? Not sure if the colour of one of our boxes will match the curtains? Give our Customer Service Team a call or drop us an email and we will try to answer all of your questions. We're here for you Monday-Friday 8:30am - 4:30pm

Email: orders@smartrecordsgroup.com.au
Phone: 1300 889 837

You can visit our warehouse at:

  • 32-40 Tarnard Drive,
    Braeside VIC 3195

FAQ's:

Do you offer wholesale, customised or large quantity orders?
We definitely do! Send an email to orders@smartrecordsgroup.com.au or call our Customer Service Team on 1300 889 837 to discuss your options.

Where is my delivery?
When your order is fulfilled you will receive an email from us with a link to track your package. Following this link will advise you of the status of your package. Note that sometime delivery may take longer than planned for which is out of our control. If you have any questions about your delivery email orders@smartrecordsgroup.com.au or call our Customer Service Team on 1300 889 837.

Can I cancel my order?
Once your order has been paid for and booked for delivery, you are unable to cancel it. However, once you have received your order, you can return it to us or call our Customer Service Team on 1300 889 837. Please see our Returns & Refund Policy for excluded items.

When can I collect my order?
If you selected Click & Collect from our warehouse in Braeside, we will send you an email and SMS when your order is ready for collection.

I want to get a refund or replace a damaged item
Please see our Returns & Refund Policy for all return and refund details.