Delivery & Shipping

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Shipping rates are calculated at the checkout stage based on your postcode and weight of your order, so ensure you have correctly entered your delivery address to get the best rate.

All orders are shipped from our warehouse in Braeside, Victoria.

We ship our packages with Australia Post, Aramax, Couriers Please & Allied Express. The courier selected for your order may be dependent on varying factors, and we cannot guarantee your preferred courier will be the one chosen.

Please note that we are unable to ship bulky orders to PO Boxes.

Once booked in you will receive confirmation and a tracking number to see the delivery progress.

Shipping Rates

Our boxes are shipped flat packed and ready for you to assemble. Shipping rates are based on previous shipping costs to the applicable regions based on weight and dimensions of our packages.

If you would like a tailored quote for your shipping, especially if a bulk order, please email orders@smartrecordsgroup.com.au with the items & quantity you wish to order, plus the delivery address.

Shipping Rates Effective January 21 2021

VICTORIA:

Metro VIC
1-3 business days

0-7kg

7-15kg

15-25kg

25-40kg

40-60kg

60kg+

 

$11.95

$16.95

$21.95

$32.95

$47.95

Bulk Rates

Regional VIC
3-7 business days

0-7kg

7-15kg

15-25kg

25-40kg

40-60kg

60kg+

$16.95

$21.95

$32.95

$47.95

$56.95

Bulk Rates

NEW SOUTH WALES:

Metro NSW
1-3 business days

0-7kg

7-15kg

15-25kg

25-40kg

40-60kg

60kg+

 

$11.95

$16.95

$21.95

$32.95

$47.95

Bulk Rates

Regional NSW
3-7 business days

0-7kg

7-15kg

15-25kg

25-40kg

40-60kg

60kg+

$16.95

$21.95

$32.95

$47.95

$56.95

Bulk Rates

AUSTRALIAN CAPITAL TERRITORY:

All ACT
3-7 business Days

0-7kg

7-15kg

15-25kg

25-40kg

40-60kg

60kg+

 

$16.95

$21.95

$32.95

$47.95

$56.95

Bulk Rates

WESTERN AUSTRALIA:

Metro WA
3-7 business days

0-1kg

1-4kg

4-8kg

8-12kg

12-22kg

22-30kg

30-40kg

40-50kg

50kg+

$11.95

$16.95

$23.95

$32.95

$42.95

$52.95

$62.95

$75.95

Bulk rates

Regional WA
5-12 business days

0-1kg

1-4kg

4-8kg

8-12kg

12-22kg

22-30kg

30-40kg

40-50kg

50kg+

$16.95

$21.95

$32.95

$42.95

$52.95

$62.95

$72.95

$82.95

Bulk Rates

Remote WA
10-20 business days

All orders placed for delivery to Remote WA are charged a base shipping fee of $99 irrespective of size

Due to the high charges incurred to ship our big and bulky products, there is a minimum up-front charge of $99 for shipping to Remote WA locations.

We will be in contact with you to confirm final shipping price and either refund you the difference or send invoice for additional payment.

Alternatively email orders@smartrecordsgroup.com.au with your order request and we will provide an accurate quote for shipping.

QUEENSLAND:

Metro QLD
3-7 business days

0-1kg

1-4kg

4-8kg

8-12kg

12-22kg

22-30kg

30-40kg

40-50kg

50kg+

$11.95

$16.95

$21.95

$32.95

$42.95

$52.95

$62.95

$75.95

Bulk rates

Regional QLD
5-12 business days

0-1kg

1-4kg

4-8kg

8-12kg

12-22kg

22-30kg

30-40kg

40-50kg

50kg+

$16.95

$21.95

$32.95

$42.95

$52.95

$62.95

$72.95

$82.95

Bulk Rates

Remote QLD
10-20 business days

All orders placed for delivery to Remote QLD are charged a base shipping fee of $99 irrespective of size

Due to the high charges incurred to ship our big and bulky products, there is a minimum up-front charge of $99 for shipping to Remote QLD locations.

We will be in contact with you to confirm final shipping price and either refund you the difference or send invoice for additional payment.

Alternatively email orders@smartrecordsgroup.com.au with your order request and we will provide an accurate quote for shipping.

NORTHERN TERRITORY:

NOTE - Due to high shipping costs to parts of NT we may get in touch prior to dispatch if shipping costs are higher than quoted

All NT
5-20 business days

0-1kg

1-4kg

4-8kg

8-12kg

12-22kg

22-30kg

30-40kg

40-50kg

50kg+

$19.95

$27.95

$37.95

$47.95

$57.95

$67.95

$77.95

$87.95

Bulk Rates

 

SOUTH AUSTRALIA:

Metro SA
3-7 business days

0-1kg

1-4kg

4-8kg

8-12kg

12-22kg

22-30kg

30-40kg

40-50kg

50kg+

$16.95

$21.95

$32.95

$42.95

$52.95

$62.95

$72.95

$82.95

Bulk Rates

Regional SA
5-12 business days

0-1kg

1-4kg

4-8kg

8-12kg

12-22kg

22-30kg

30-40kg

40-50kg

50kg+

$19.95

$29.95

$39.95

$49.95

$59.95

$69.95

$79.95

$89.95

Bulk Rates

 

TASMANIA:

All TAS
3-7 business days

0-1kg

1-4kg

4-8kg

8-12kg

12-22kg

22-30kg

30-40kg

40-50kg

50kg+

$16.95

$21.95

$32.95

$42.95

$52.95

$62.95

$72.95

$82.95

Bulk Rates

Bulk order Shipping:

When placing a large order classed as "bulk order" you will be charged minimum $99 up front for shipping, with the final cost to be determined and invoiced to you prior to shipment.

We will contact you once your order is packed and we have received an accurate quote from our courier if the shipping will cost more than the $99 paid.

If the courier cost is less than $99, we will proceed with booking your order in and will automatically refund you the difference.

We would suggest giving our team a call on 1300 889 837 or emailing orders@smartrecordsgroup.com.au prior to ordering so we can provide you an accurate quote and can create an invoice for you.

Delivery Policy:

Smart Records Group ("we" and "us") is the operator of (https://www.archiveboxes.com.au) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General 

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping Costs

  • Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. 
  • If prior to booking your order with our courier the final shipping cost incurred by us is significantly higher then the amount paid, we will make contact via email to discuss options including providing an additional invoice for the excess shipping charge.
  • For remote & regional orders you may be charged an up-front fee of $99 for your order. We will make contact prior to booking your packages in with our courier to request additional payment or process a refund should shipping cost incurred by us to be less than the amount charged to you.
  • We ship big and bulky packages, and while we try our best to give you an accurate cost for shipping sometimes due to remote location, package weight and dimensions we may need to adjust the final shipping cost.

Returns 

Please refer to our returns policy for details on returning stock to us. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Delivery Terms 

  • Transit Time Domestically 
    In general, domestic shipments are in transit for 2 - 7 days. Note regional & remote locations may take longer to be delivered.
  • Same Day Dispatch 
    Orders placed before 10 AM - AEST will be dispatched the same day, otherwise, within the next business day.
  • Warehouse Operating Hours
    Our warehouse operates on Monday - Friday during standard business hours, except on public holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
  • Change Of Delivery Address 
    For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
  • Items Out Of Stock 
    If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
  • Delivery Time Exceeded 
    If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit 

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Customer service

For all customer service enquiries, please email us at orders@smartrecordsgroup.com.au or call 1300 889 837