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Delivery Delay Updates
Due to the widespread impact of Omicron infections, our shipping carriers are experiencing both a surge in parcel deliveries and major disruptions to their delivery services.
With a significant number of people in self-isolation in accordance with state regulations and public health orders, delivery delays are expected across the network due to driver shortages, depots experiencing temporary closures and/or operating with significantly reduced staff.
Our team continue to monitor deliveries and will lodge investigations on your behalf if there are delays beyond 10 days.
We apologise for any inconvenience this may have caused and thank you for your patience as we work through these delivery issues.
For the latest information from our delivery partners see below details current for Jan 11 2022, please visit their websites.
Couriers Please
Zone: NSW, VIC, WA
Approximately 10% of all delivery operations staff are impacted and expect to see national delivery delays of an additional 2-5 business days past ETA continuing to at least the end of January.
- NSW is currently experiencing delivery delays of up to 1-2 business days and is expected to return to regular operations capacity by Wednesday 12th Jan.
- WA is also experiencing significant delivery delays but is expected to return to regular operations capacity by Saturday 15th Jan.
- Please allow up to 5 business days past ETA for a parcel to be delivered
More info is available on the Couriers Please website
Aramex (Fastway)
Zone: VIC, NSW, SA
Due to the ongoing impacts on delivery operations, several depots have been subjected to temporary closures and reduced staff capacity across drivers and specifically call centre teams.
- Significant delivery delays in Melbourne, Sydney, Adelaide, Geelong and Bendigo.
- Please allow up to 5 business days past ETA for a parcel to be delivered
Australia Post:
Click here for Australia Post service updates
We want to thank you for your support of us throughout this period.
